PRIVACY & RETURN POLICY

PRIVACY & RETURN POLICY

Thank you for visiting the Greenpacha Website. Ensuring the privacy and security of your personal information is very important to Greenpacha. This privacy and security policy explains the information we collect about you, how and why we use the information, what security steps are taken to protect the information, and the choices you have to review, revise and/or restrict our usage of this information. This Policy is part of the Terms & Conditions of Use that govern the Greenpacha Website and is binding on all Greenpacha Website users.

Disclosure to Information:

Greenpacha will not sell, rent, or otherwise disclose your email address or any personal information to any third party without your consent. Greenpacha endeavors to maintain the accuracy of our information. We may at times contact you to confirm that the information we hold is correct. We do not share credit card or other payment information with third parties except for the purposes of processing payment for products and services you’ve ordered and as required by law.

Data Storage and Security:

Greenpacha is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications process security and personnel security. For details about these measures, please contact us at: info@greenpacha.com

Secure Shopping:

When ordering from the Greenpacha Webiste, we want our customers to feel confident that their personal information and credit card data is completely safe. However, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while the Greenpacha Website strives to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Greenpacha Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) WHEN YOU TRANSFER ANY INFORMATION TO US, YOU DO SO AT YOUR OWN RISK

At Greenpacha Hats for A Better World we strive to enhance our service and product at all times to achieve a long lasting relationship with our customers worldwide.
All Greenpacha panama hats are made by hand, so please remember that you are buying artisanal hats that will be very similar to the ones shown in our photographs. We are confident that you will be 100% satisfied with your purchase, but if for any reason it does not fit, it was damaged in shipping or you are just not happy, please review our return policies.

Refunds:

If your order does not meet your satisfaction orders can be returned for a full refund*. Returns must be made within 14 days from the delivery date. All orders must be in the original condition.

To place a return please contact info@greenpcha.com first by:

a. notice of your intention to refund the order

b. your order number

c. details of your claim

*Refund = We will refund the value of hat(s) and original shipping cost.

Exchanges:

If a customer has ordered an incorrect size please return the item to us, enclosing details of the replacement size with also notifying our office before shipping back the order. The customer must cover the cost of shipping back to the company. Shipping back out the company will assume the cost of shipping.

If the hat was damaged in the shipping process and that is why the exchange is occurring the company will reimburse the customers shipping cost to exchange the hat.

To place a exchange please contact info@greenpacha.com first by:

a. notice of your intention to return the product

b. your order number

c. details of your claim